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Customer Service Corner
Course categories:
LMS Tutorial - START HERE
Company Overview
Core Values
Ray-Mont Policies
Job Descriptions, Organizational Charts, and Daily Checklists Per Role
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Job Descriptions
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Organizational Charts by Location
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Daily Checklist Per Role
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Daily Checklist Per Role / Export Logistics Agent
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Daily Checklist Per Role / Documentation Coordinator
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Daily Checklist Per Role / Documentation Coordinator / Ray-Mont Logistics Canada
Job Descriptions, Organizational Charts, and Daily Checklists Per Role / Daily Checklist Per Role / Documentation Coordinator / Ray-Mont Logistics America
Departmental Responsibilities by Location
Procurement
Procurement / Terminal Authorizations
Procurement / Railcar and Intermodal reference guide
Procurement / Transit Timelines by Location
Procurement / Grain Week Calendar
Shipping Containers
Poseidon
Poseidon / Building an Order in Poseidon
Poseidon / Building an Order in Poseidon / Carrier Quotations Management
Poseidon / Building an Order in Poseidon / Customer Quotations Management
Poseidon / Poseidon Processes
Documentation
Documentation / RLC Documentation
Zeus
Zeus / Zeus Processes
Terminal Information
Terminal Information / Charleston
Terminal Information / Montreal
Terminal Information / Norfolk
Terminal Information / Prince Rupert
Terminal Information / Seattle
Terminal Information / Vancouver
Operational Resource Documents
Ray-Mont Services
Ray-Mont Pricing
Ray-Mont Pricing / On-Demand Charges – Canada – Agricultural
Ray-Mont Pricing / On-Demand Charges – America – Agricultural
Ray-Mont Pricing / On-Demand Charges – Canada – Forest Products
Ray-Mont Pricing / On-Demand Charges – America – Forest Products
Inventory
Inventory / Disclaimers/Terms & Conditions
Claims
Claims / Claim Type Flowcharts
Claims / Claims Team Processes
Claims / Claims Templates
Portal Support
Portal Support / Team Processes for Portal Demonstrations
Portal Support / Team Processes for the Business Module
Ray-Mont Reporting
The Supply Chain
Customer Service Corner
Longstanding Cargo
Longstanding Cargo / Process
Commercial
Commercial / Agriculture
Commercial / Agriculture / New Customer Onboarding
Commercial / Forest Products
Commercial / Resin
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Proactive Support
Teacher:
LMS RLI
Enrolled students:
120
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Email Etiquette
Teacher:
LMS RLI
Enrolled students:
120
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Customer Service Poster
Teacher:
LMS RLI
Enrolled students:
120
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7 C's of Communication
Teacher:
LMS RLI
Enrolled students:
120
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